COVID-19 Restriction Update
Thanks to the great effort of all Victorians, we are seeing the easing of COVID-19 restrictions.
From Wednesday October 28 2020, we will be allowing customer pickups from our Office/Warehouse.
Alloy are continuing to keep our COVID Safe practices enforced to ensure the safety of our staff and customers.

Epygi

QX1000ACD

Automatic Call Distribution License Key for the QX1000

Automatic Call Distribution (ACD) is a purchasable feature to support call center environments allowing for more customizable call distribution management.

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QX1000ACD
QX1000ACD

Epygi

QX1000ACD

Automatic Call Distribution License Key for the QX1000

Automatic Call Distribution (ACD) is a purchasable feature to support call center environments allowing for more customizable call distribution management.

Description

Automatic Call Distribution (ACD) is a purchasable feature to support call center environments allowing for more customizable call distribution management.

Standard hunt groups and simultaneous call distribution are not sufficient for the demands of true call center environments. Advanced methods of call distribution are required, such as Skills Based Routing or Least Active Agent. Grouping of the agents is also a key advantage, allowing call centers to logically group resources together to clearly define responsibilities and expertise of the agents. Automatic Call Distribution (ACD) is a purchasable feature only available on the QX1000.

True SMB ACD Solution Call Center environments are now able to configure smart call queuing and call handling. With the addition of the ACD on the QuadroM products, customers can now further improve how they do business today. Whether the need is for a small group of office members to service a sales telephone number or a large, diverse enterprise supporting multiple business functions, the ACD feature will provide the necessary tools.
Features
Business efficiency enhancement
Record important metrics
Improve customer satisfaction
QX1000ACD