COVID-19 Stage 4 Restriction Update
Due to the recent stage 4 restrictions Alloy have implemented Covid Safe practices to ensure the health and safety of our customers and our staff members.
Alloy will no longer allow customer pickups from the office/warehouse, all items will need to be despatched via a courier service.
Technical and Warehouse personnel will be operating as "Covid Safe" when handling products for shipment.

Epygi

QX1000BAK

Barge-In License Key for the QX1000

Barge-In is a purchasable feature to support Silent Monitoring, Agent Whisper and Supervisor Barge-in.

These features do not require the ACD Activation key to be installed and can be used with regular user extensions on the QX Series.

Epygi
Alternate Text
QX1000BAK

Epygi

QX1000BAK

Barge-In License Key for the QX1000

Barge-In is a purchasable feature to support Silent Monitoring, Agent Whisper and Supervisor Barge-in.

These features do not require the ACD Activation key to be installed and can be used with regular user extensions on the QX Series.

Description

Barge-In is a purchasable feature to support Silent Monitoring, Agent Whisper and Supervisor Barge-in. These features do not require the ACD Activation key to be installed and can be used with regular user extensions on the QX Series.

The Barge-in Feature Pack is comprised of three independent features designed to help supervisors or managers of a call center or in an office environment monitor and coach their employees. These features are tools supervisors can use to participate in conversations between employees/agents and customers. In addition, supervisors can monitor their employees' performance or customers' behavior. The supervisor can coach an employee while he/she is engaged with a customer on a phone call without the customer knowing, or the supervisor can participate in a three-way call and assist both at the same time or just monitor the call of an employee and customer.

Complementary to ACD The Barge-in Feature Pack is purchased as a license for the Quadro and is available on the QX1000. It is useful in many scenarios including a call center, a support or sales group within a company or just a single supervisor/employee relationship. It can be used along with the Automatic Call Distribution (ACD) option on one of the above products to complete a call center set of functions. This combination is very powerful for call centers and even smaller sales teams.
Features
Inexpensive feature
Enhances ACD functions
Improves & maintains the quality of customer relations
Helps train new staff members
QX1000BAK