All the features of the 3CX Phone System with the added benefits of 3CX's Call Centre Module.
Traditional proprietary PBX's with call centre functionality have proven to be either too expensive or difficult to set up. The 3CX Call Center module changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service.
No Install Necessary!
The 3CX Call Center module comes as a license key upgrade to 3CX Phone System. Simply reactivate your 3CX Phone System and bring to life call centre features.
For more information on the 3CX Call Center module, take a look at the 3CX Call Center Video on YouTube.
|•||Advanced Real time Queue Statistics|
|-||Monitor queue status|
|-||Review the number of callers in a queue|
|•||Log agents in and out of queues|
|•||Advanced Agent Statistics|
|-||Time an agent logged in/out of the queue|
|-||Review the number of answered/unanswered calls|
|•||Call Back Feature|
|-||Allow your customers to hang up and retain their position in the queue|
|-||The customer is called back when an agent becomes available|
|-||Call back notification emails are sent to the supervisor|
|•||Additional Queue Strategies|
|-||Least Talk Time|
|-||Hunt By Threes – Random|
|-||Hunt By Threes – Prioritized|
|-||Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time|
|-||Events are logged in order to meet customer service requirements|
|-||SLA notification emails are sent to the supervisor|
|-||Supervisors can screen calls by listening in without the agent and caller knowing about it|
|•||Listen and Whisper|
|-||The supervisor may need to relate some important information to the agent without the customer hearing|
|-||The supervisor can enter the call and assist the agent and customer|
|3CX CALL CENTER MODULE FEATURE SET|
|General 3CX Phone System Specifications|