When specific staff handle incoming calls or subsets of incoming calls, rather than by an Automated Attendant, an operator group needs to be configured. an Operator Group is a group of specified users that can function as operators to calls that are directed at a specific extension. Members of an operator group must log into a MX30 or MX250 IP-PBX through the MXIE UC interface
(licence required) to perform operator functions. All operator group members must reside on the same MX250 system or cluster. Zultys IP-PBX support one default Operator Group - if further OP's are required, the 90-15310 OP licence should be applied to the IP-PBX - one per extra OP Group.
Provided as a downloadable file and activated on a MX250 IP-PBX by a supplied Key Code.Zultys IP-PBX software licences