Optional feature licence to add one Automated Call Distributor (ACD) or Hunt Group to either a Zultys MX30 or MX250 IP-PBX.<br> NOW SUPPLIED AS STANDARD WITH ZULTYS IP-PBX. Still available for purchase for older systems.
The MX defines two main types of ACD groups:
- Basic ACD Groups provide all of the basic ACD functions. Basic ACD agents can handle group calls only through MXIE UC interface (licence required) or a phone that supports group login operations, which includes all Zultys IP phones. Basic ACD group functionality is provided to the MX without requiring a software license.
- Hunt Groups provide all of the basic ACD functions. Hunt group agents can handle group calls through any phone that is registered with the MX without using MXIE. Hunt group functionality is provided to the MX without requiring a software license.
Provided as a downloadable file and activated on a MX30 or MX250 IP-PBX by a supplied Key Code.
Zultys IP-PBX software licences