Description

Automatic Call Distribution (ACD) is a purchasable feature to support call center environments allowing for more customizable call distribution management.

Standard hunt groups and simultaneous call distribution are not sufficient for the demands of true call center environments. Advanced methods of call distribution are required, such as Skills Based Routing or Least Active Agent. Grouping of the agents is also a key advantage, allowing call centers to logically group resources together to clearly define responsibilities and expertise of the agents. Automatic Call Distribution (ACD) is a purchasable feature only available on the QuadroM IP PBX products, including 8L, 12Li, 26x, 26xi and 32x.

True SMB ACD Solution Call Center environments are now able to configure smart call queuing and call handling. With the addition of the ACD on the QuadroM products, customers can now further improve how they do business today. Whether the need is for a small group of office members to service a sales telephone number or a large, diverse enterprise supporting multiple business functions, the ACD feature will provide the necessary tools.

Features