Barge-In is a purchasable feature to support Silent Monitoring, Agent Whisper and Supervisor Barge-in. These features do not require the ACD Activation key to be installed and can be used with regular user extensions on the QuadroM Series.
Complementary to ACD
The Barge-in Feature Pack is purchased as a license for the Quadro and is available on the 32X, 8L and 26X models and their ISDN BRI flavors. It is useful in many scenarios including a call center, a support or sales group within a company or just a single supervisor/employee relationship. It can be used along with the Automatic Call Distribution (ACD) option on one of the above products to complete a call center set of functions. This combination is very powerful for call centers and even smaller sales teams.
|•||Enhances ACD functions|
|•||Improves & maintains the quality of customer relations|
|•||Helps train new staff members|
|Product specifications coming soon.|