MXreport (90-15467) is a custom report writer for the Zultys MX250 IP-PBX. The Call Center Edition enables the creation of statistical reports across all call centre groups and agents through an easy to use drag-and-drop report builder interface.
Zultys MXreport custom report writer provides Call Center managers and System Administrators with deep insight into call handling and agent performance. MXreport provides customised statistics-based reporting by tapping into nearly 50 Call Detail Record (CDR) fields through an easy to use drag-and-drop report builder interface that lets managers create and output their own custom reports that analyze and compare key data. Reports can be generated into spreadsheets, graphs, wallboards and other document formats. MXreport enables companies to analyse calls from "cradle to grave" across the entire life cycle of a contact event to better manage and improve their Call Center operations, communications flow and customer service.
Provided as a downloadable file and activated on a MX30 IP-PBX by a supplied Key Code.
MXreport for the MX250 is also available in Standard Edition for System Adminstrators
MXreport Report Writer for the MX30 Standard Edition and Call Centre Edition
Zultys IP-PBX software licences
|•||MXReport Licences available for M30 and MX250 platforms in Standard and Call Centre Editions|
|•||Intuitive “Drag and Drop” user interface builds custom reports in seconds|
|•||Customise statistical reports according to unique data fields, ranges and qualifiers|
|•||Run highly detailed “cradle to grave” reports for individual agents, local call groups, and call groups across the WAN|
|•||Flexible reporting time frame lets users generate reports based on call activity by quarter hour, hour, day, week, month and year|
|•||Accesses nearly 50 call detail record data fields to provide highly detailed call analysis and statistical reporting|
|•||Built-in graphic reporting tool|
|•||Reports can be saved in common document formats such as Excel, Word, HTML, TXT, CSV, ODS, GIF, JPG, BMP, PNG and others|
|•||Supported on Microsoft Windows® XP, Vista and Windows 7|
|•||Enables companies to improve performance and account for specific customer and company call activities for billing, legal and regulatory needs|
|•||Installed via file download|
|•||Activated by supplied Key code|