The Salesforce.com Communicator Plugin for Salesforce.com CRM Licence for ten users on either an MX30 or MX250 IP-PBX. Provides close integration between a Zultys IP-PBX and the Salesforce.com CRM application suite. Requres a MIXIE licence.
With the Zultys Salesforce.com Communicator you can have full call control from within a Salesforce.com contact record, including click-to-dial from the CRM record, Hold, Transfer, call notes and call log. This application also provides Salesforce.com screen pops for inbound calls with known account information displayed. With the Salesforce.com Communicator, agents can communicate quickly and effectively directly from Salesforce.com and conveniently capture call information to boost response times and the quality of customer service a company provides. The Zultys Salesforce.com Communicator integrates directly with the Zultys Unified Communications system through a call control panel that appears in the sidebar of every Salesforce.com page (A MIXIE UC licence is required per user). This calling feature is activated within the Salesforce.com application to unify voice and data functions for an agent within a collaborative communications environment.
Provided as a downloadable file and activated on an MX30 or MX250 IP-PBX by a supplied Key Code.
Zultys IP-PBX software licences including 1, 5 and 10 Salesforce.com Communicator Plugin Licences.
|•||Single Salesforce.com Communicator Plugin Licence for 10 users on a Zultys MX30 or MX250 IP-PBX|
|•||1, 5 or 10 Salesforce.com Plugin Licences available|
|•||Apply to MX30 or MX250 IP telephone systems as required|
|•||Full integration within Salesforce.com|
|•||Unifies voice and Salesforce.com services into a single collaborative customer response system|
|•||On-screen call control for simple click-to-dial and call transfer|
|•||Contact records automatically appear with incoming call|
|•||All call activity captured within a call log for effective management reporting|
|•||Allows agents to customise their screen layout to better match their workflow needs|
|•||Easy activation and NO Monthly fee|
|•||Installed via file download|
|•||Activated by supplied Key code|