Professional support services provided by Phone Control. This is a per annum support service, for continued support and software upgrades.
Powerful Report Generator
PhoneControl Professional comes with a powerful report generator which is extremely easy to use and can generate virtually any type and style of report in all popular file formats. The 25 most commonly used reports are already pre-defined and can be created with a few mouse clicks from the intuitive interface. The content of all reports can be customised to suit user requirements - users can select the fields to be included, their sequence and sort order and change report headers and footers, if required.
Flexible Telephone Directory
The Directory module can be used to provide staff with access to a central corporate telephone Directory. The ready-made, but fully customisable Directory Database offers unlimited freedom with the design of corporate telephone Directories, allowing you to include any additional fields required. Updating the Directory can be automated using the flexible import and export facilities which make updating an easy task. With the LDAP/Active Directory interface the Directory content can be synchronised in real-time.
Multiple Provider & Site Capabilities
PhoneControl Professional can report on complex telecom environments using a mixture of private and public infrastructure, multiple service providers or tariff tables, using different locations or telephone systems which can be located across the country or even the world. PhoneControl can collate the data belonging to the same users and departments providing you with a complete overview of the actual usage.
The wizard-based Task Scheduler allows you to automate recurring activities, such as Report Generation with reports saved to file, send to a printer or delivered via email, Directory Import & Export to update the Directory content, and Maintenance Activities, such as back-ups. Each task can be scheduled to take place at regular intervals (daily, weekly, monthly, etc.) during times of minimum system activities.
Maintenance and Support
PhoneControl offers excellent support and strongly suggests customers to maintain a Maintenance and Support agreement. Such an agreement ensures you an actual up-to-date PhoneControl system; you will be entitled to free software and standard tariff table updates when they become available, plus you will be entitled to free and priority access to our friendly and qualified technical support staff.
|•||Information at your fingertips|
|•||Reporting - how and when you need it|
|•||Works with all major vendors and telecom service providers|
|•||Scalable and robust|
|•||Your Organisational Directory|
|•||Ideal for Hospitality, Student Housing and Life Style Villages|
|•||The Advanced Report Generator allows the creation of virtually any report.|
|•||The 25 most commonly used reports are already pre-defined.|
|•||PhoneControl can automatically distribute any text reports by email.|
|•||With the Multi-user option the application can be shared over WAN and LAN.|
|Configurable Report Types|
|•||Detailed text - Allows generation of text reports with a single line for each call, including date, time, extension, dialed number, destination, duration, cost, etc.|
|•||Summary text - Summarises totals and averages of amount, duration and cost by the selected items, such as sites, departments, trunks, call types, etc.|
|•||Organizational Summary text - Gives a break-down of the telephone traffic over the organisation; Summarises by departments, sections and individuals.|
|•||Traffic Analyses - Generates a histogram style presentation of trunk usage.|
|•||Real Time Graphical - Presents "LIVE" call data on screen in real-time graphs|
|•||Graphical Report - Displays selected historical data in graphical report.|
|•||Dispersion - Generates the geographical call dispersion on a globe or map.|
|•||Frequency - Shows the frequency of selected call items, e.g. most expensive.|
|•||Real Time Detail - shows "LIVE" call exceptions and alarms in real time.|
|•||Comes with a ready made, but fully customisable Telephone Directory.|
|•||Easy to configure; import/export, add, modify or delete any field or user.|
|•||Unlimited Database size; add all possible details for every extension.|
|•||Multi-user option; share the Directory contents over your WAN or LAN.|
|•||Internal notes and messages system.|
|•||Automate PhoneControl with the wizard based task schedular to set-up tasks, such as report generation, import/export directory data and external applications.|
|Call Data Collection|
|•||Automatically detects PABX communications settings and displays raw data.|
|•||Assign your own Account codes with surcharges, mark-ups and PIN-numbers|
|•||Compare the cost of telephone traffic with the tariffs charged by other carriers.|