Professional support services provided by Phone Control. This is a per annum support service, for continued support and software upgrades.
Secure and Controlled Access
PhoneControl WebLink has configurable security settings to define login procedures and password complexity. User Group profiles define the access rights for users to the Menu Options, individual Reports and Directory content on a per field basis. Hierarchical Access is provided based on the structure of the organisation; where individual users can report on their own usage data, and managers over all users belonging to their department.
Flexible Online Telephone Directory
The Directory provides staff with access to a central online corporate Telephone Directory. The ready-made, but fully customizable Directory Database supports multiple multi-level Departmental and Cost Centre structures and allows organisations to include any additional fields required. The user-friendly Directory interface allows users to select the fields to be displayed on the main page to suit the user's function. The Directory content can be automatically updated using the LDAP/Active Directory interface or scheduled flexible CSV & XLS import/export facilities.
Powerful Report Generator
PhoneControl WebLink comes with a powerful report generator which is extremely easy to use and can generate virtually any type and style of report in all popular file formats. The most commonly used reports are already pre-defined and can be created with a few mouse clicks from the user friendly interface. The content of reports can be customised to suit user requirements - users can select fields to be included, their sequence, sort order and adjust report headers and footers, incorporating a logo if desired and, where possible, drill-down to view further details.
Multiple Provider & Site Capabilities
PhoneControl WebLink can report on complex telecom environments using a mixture of private and public infrastructure, multiple service providers or tariff tables, using different locations or telephone systems which can be located across the country or even the world. PhoneControl can collate the data belonging to the same users and departments providing you with a complete overview of the actual usage.
PhoneControl WebLink allows you to automate recurring activities, such as Report Generation with reports saved to file or delivered via email, Directory Import & Export to update the Directory content, and Maintenance Activities, such as back-ups. Each task can be scheduled to take place once or at regular intervals (daily, weekly, monthly, yearly) during times of minimum system activities.
|•||Information at your fingertips|
|•||Reporting - how and when you need it|
|•||Works with all major vendors and telecom service providers|
|•||Scalable and robust|
|•||Your Organisational Directory|
|•||Ideal for Hospitality, Student Housing and Life Style Villages|
|•||PhoneControl Usage Management Solutions can collect Call & Session data from over 180 VoIP switches and PBX’s, including all popular brands.|
|•||PhoneControl Australia is a Development Partner with Cisco, Avaya, Alcatel, NEC, Nortel, Siemens, Ericsson, LG Aria|
|Carrier Bill support|
|•||PhoneControl Usage Management Solutions can import billing data from your (mobile) telecom service providers, including usage data and other charges.|
|•||The number of users supported by PhoneControl solutions is unlimited scalable. PhoneControl Solutions are developed to support the needs of large enterprises|
|•||Locations supported are unlimited scalable. PhoneControl solutions are available for small single site locations to large multi-national networked organisation|
|•||PhoneControl Usage Management Solutions are available to report on VoIP, Hybrid, Fixed and Mobile Telephone services, including Satellite, PDA, Blackberries©,|
|•||Reporting on other usage based services, such as internet and email usage, can be made available on request|
|•||Secure Hierarchical access gives individual users limited access to their own data and Heads-of-Departments access to data of all users belonging|
|•||Password complexity and the maximum number of login tries before user account is locked can be defi ned. Log fi les are available to record|