Zultys
90-15436
ICC Integrated Call Centre: 5 Pack Licence for Zultys MX30 or MX250 IP-PBX
An ICC Licence for five agents or supervisors on either an MX30 or MX250 IP-PBX. Provides inbound Automatic Call Distributor (ACD) call centre functions for agent and supervisors groups, via the Zultys MXIE Unified Communications desktop interface.
Zultys
90-15436
ICC Integrated Call Centre: 5 Pack Licence for Zultys MX30 or MX250 IP-PBX
An ICC Licence for five agents or supervisors on either an MX30 or MX250 IP-PBX. Provides inbound Automatic Call Distributor (ACD) call centre functions for agent and supervisors groups, via the Zultys MXIE Unified Communications desktop interface.
Resources
Description
An ICC Licence for five agents or supervisors on either an MX30 or MX250 IP-PBX. Provides inbound Automatic Call Distributor (ACD) call centre functions for agent and supervisors groups, via the Zultys MXIE Unified Communications desktop interface.
Integrated Call Center (ICC) licences can be applied to either an MX30 or MX250 appliance to add inbound Automatic Call Distributor (ACD) call centre functions for agent and supervisors groups.The Inbound Call Centre (ICC) software is a complete software package that handles incoming calls to a group of agents, distributes the calls based on specified rules, and queues them when agents are not available to answer the calls in real time. The ICC functions as an advanced Automatic Call Distributor (ACD) to queue and distribute calls to agents from the queue as they become available. It also supports Interactive Voice Response (IVR). Agents can be located anywhere in the world, as long as they have a broadband Internet connection. This provides true flexibility and around the clock coverage, without having to relocate key talent. Agents and Supervisors access ICC functions through the Zultys MXIE Unified Communications client software running on their computer (MXIE licences required). MXIE supports a range of Operator Groups and multiple levels of Agent Roles, and lets you log into multiple roles simultaneously. It provides agents and supervisors with real time information about the operation of the call centre, screen pops, presence, instant messaging, and a softphone. The same software allows supervisors to manipulate calls in the queue, monitor agent status and define wallboard information. Other MXIE features, such as Call Record from any phone (for the MX250 only - licence required) and Call Attached Data (which lets you attach call wrap-up and account codes to calls for additional reporting) improve your Call Centre efficiency and productivity.
Provided as a downloadable file and activated on an MX30 or MX250 IP-PBX by a supplied Key Code.
Need to add an ACD or Hunt Group? See the ACD/Hunt Group Individual Feature Licence
Zultys IP-PBX software licences
Features
5 Pack ICC Licence adds Integrated Call Center functions and IVR for five users on a Zultys MX30 or MX250 IP-PBX | ||
1, 5 or 10 MXvideo Licences available | ||
Apply to MX30 or MX250 IP telephone systems as required | ||
Integrates seamlessley with MXIE desktop client interface (MXIE Licences required) | ||
60 concurrent agent call sessions per MX250 | ||
Queuing with music and announcements | ||
Indication of position and expected wait time in queue | ||
Queue exit options and overflow routing | ||
Fully customisable wallboard for reports and analysis | ||
Agents can log into multiple groups | ||
Multiple supervisors | ||
Silent monitoring | ||
Call recording (For MX250 only - licence required) | ||
Call Attached Data for wrap-up and account codes | ||
Callback processing | ||
Group mailbox | ||
Instant messaging, presence, and chat | ||
ScreenDialâ„¢ lets agents call numbers directly from customer records | ||
Detailed reports, real time statistics and monitoring | ||
Screen pops alert Agents to incoming call | ||
Flexible call handling rules | ||
Automatic agent log out |